Shipping policy
Welcome to POLINA FAYE! We are committed to making your shopping experience smooth and enjoyable. Please review our shipping policy below for details about order processing, shipping methods, delivery times, and tracking information.
📦 Order Processing
All orders are carefully processed and prepared for shipment. Please allow 1–3 business days for order processing before your package is shipped.
Orders are processed Monday through Friday, excluding weekends and public holidays.
🚚 Shipping Methods & Rates
We offer the following shipping options:
| Shipping Method | Order Subtotal | Shipping Fee |
|---|---|---|
| Standard Shipping | $0.00–$59.99 | $9.00 |
| Free Standard Shipping | $60.00 and above | FREE |
| Expedited Shipping | $0.00–$99.99 | $18.00 |
| Free Expedited Shipping | $100.00 and above | FREE |
Please note that shipping fees are calculated based on your order subtotal. Available shipping options and charges will be displayed at checkout.
🔎 Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.
Please allow 24–48 hours after the carrier scans your package for tracking updates to become available.
You can track your order through the following website:
📍 Shipping Information
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Please make sure your shipping address and contact details are accurate and complete before placing your order.
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We are not responsible for delivery issues caused by incorrect or incomplete shipping information provided at checkout.
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We currently do not ship to APO, FPO, or DPO addresses.
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Once an order has been shipped, we are unable to guarantee changes to the shipping address or delivery details.
⏳ Shipping Delays
While we do our best to ensure timely delivery, delays may occasionally occur due to carrier issues, severe weather, holidays, customs processing, or other unexpected circumstances.
We appreciate your patience and understanding if your package takes longer than expected to arrive.
📦 Lost or Damaged Packages
If your package appears to be lost, arrives damaged, or has a delivery issue, please contact our Customer Support Team as soon as possible.
We will do our best to assist you and help resolve the issue. Please include your order number and any relevant photos or tracking details when contacting us.
🌎 Customs & Import Charges
For international shipments, customs duties, taxes, and other import charges may apply depending on the destination country's regulations.
Any applicable customs fees or import charges are the responsibility of the customer unless otherwise stated.
🏢 Business Address
POLINA FAYE
723 N VAN BUREN ST #108
Heber Springs, AR 72543
United States
Business Correspondence Only – Not a Return Address
The address above is for business correspondence only and is not our return warehouse. Please contact us by email before sending any items back.
💌 Contact Us
If you have any questions or concerns regarding your order or our shipping policy, please feel free to contact us.
Email: shop@polinafaye.com
Our Customer Support Team will respond within 24–48 business hours, Monday through Friday.
Thank you for shopping with POLINA FAYE!
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