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A Warm Welcome from POLINA FAYE
We believe great style should come with a wonderful shopping experience. At POLINA FAYE, we're always happy to connect with you. Whether you need a little guidance, have a question about your order, or would like to share your shopping experience, we're here to listen and help.
Your questions and feedback are always welcome. Reach out to our team by email, and we'll be glad to assist you with care and attention.
Email: shop@polinafaye.com
Here are some things our customer care team can assist you with:
Questions about your recent order
Shipping updates and delivery information
Product details, colors, and sizing guidance
Return and refund assistance
Suggestions, feedback, and general inquiries
Brand: POLINA FAYE
Business Address:
723 N VAN BUREN ST #108
Heber Springs, AR 72543
United States
This address is for business correspondence only and is not a return address. Please contact us by email before sending any items back.
Monday – Friday: 9:00 AM – 6:00 PM EST
Saturday – Sunday: Closed
We usually respond within 24–48 business hours during our business days.
When reaching out about an order, please include your order number and a few details about your question. For damaged or incorrect items, attaching clear photos will help our team understand the issue and assist you more efficiently.
Thank you for being part of POLINA FAYE. Every message matters to us, and we're grateful to have you on this journey. We look forward to hearing from you!
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