Contact information

We’re Always Here for You

At POLINA FAYE, we want every shopping experience to feel easy, comfortable, and special. Whether you have questions about an order, need help with a product, or simply want to share your thoughts, our team is always happy to hear from you.

💌 Get in Touch

We’d love to hear from you! For any questions or assistance, please reach out to us by email. Our customer care team will be happy to help.

Email: shop@polinafaye.com

🌸 Customer Support

We’re here to help with:

  • Order status and tracking information

  • Product details, sizing, and availability

  • Shipping and delivery inquiries

  • Returns, refunds, and order concerns

  • General questions and feedback

For faster assistance, please include your order number when contacting us about a purchase.

🏢 Business Information

Brand: POLINA FAYE

Business Address:
723 N VAN BUREN ST #108
Heber Springs, AR 72543
United States

This address is for business correspondence only and is not a return address. Please contact us by email before sending any items back.

🕒 Customer Service Hours

Monday – Friday: 9:00 AM – 6:00 PM EST
Saturday – Sunday: Closed

We typically respond within 24–48 business hours, Monday through Friday.

✨ A Little Note Before You Contact Us

To help us assist you more efficiently, please include your order number and a brief explanation of your inquiry. If you are reporting a damaged or incorrect item, photos are always helpful.

Thank you for choosing POLINA FAYE. We appreciate having you with us and look forward to making your shopping experience wonderful!